Returns and exchanges policy
These are the options for making a return:
The customer must request the exchange/return of the order via email.
email info@shopjoy.pt indicating the item(s) you want to return/exchange, as well as the order number. Transport costs for exchanges/returns are always the responsibility of the customer.
REPLACEMENT
Exchanges are made within 14 days, as long as the item is properly
accompanied by the invoice, has no signs of use and is packed in the original packaging.
RETURN (RIGHT OF RESOLUTION)
1. The User, if he or she is a consumer, may exercise the right of withdrawal without
any compensation is required, within a period of 14 (fourteen) counting from the day on which
the consumer acquires physical possession of the good.
two. In accordance with Decree-Law no. 24/2014, of February 14, in exchanges/returns
carried out in the online store, the customer has 14 (fourteen) days after receiving the order
at the address chosen by the customer, in order to carry it out.
3. To exercise this right, the user must send an email to info@shopjoy.pt
order must be sent to Rua Brito e Cunha 571 2nd right, 4450-088
Matosinhos.
The consumer must, within 14 (fourteen) days from the date of communication of the
resolution to return the goods to JOY in proper conditions of use.
4. The refund is processed within 14 days of receipt of the item.
For an exchange/return to be carried out successfully, the item must be delivered in perfect condition (without having been used, washed or has odors), in the same way it was sold and accompanied by the respective invoice and labels.
No exchanges/returns will be made for items that have been altered, washed, used, or damaged in any way due to misuse.
In cases of defect or non-conformity of ordered products, JOY
is responsible for the total cost of shipping. Please note that collections are only accepted from the original country in which the respective order was sent.
Please note, these conditions are valid for returns and exchanges in Portugal.
Please contact us via email at info@shopjoy.pt to obtain information about returns and exchanges outside of Portugal.