Frequently Asked Questions

What payment method can I use to make an online purchase??

We accept the following payment methods:

• Credit/debit card
• ATM
• MB WAY

These payment types are secure?

We take online security very seriously to the point where we do not store any financial information about any of our customers on our servers. All payments are subject to verification and acceptance before the order is processed. Data collection is done using the most technologically advanced encryption systems (SSL). We also use VeriSign to ensure the protection of your data.

Declined Payments

Try one of the following options:

1. Check that your card details are correct. Confirm, for example, the billing address associated with the card or its expiration date.
two. Make sure you have entered the security code correctly: the last three digits found on the back of your card.
3. Contact your bank to check if there is a problem with your card.
4. If none of these tips help, try paying with another payment method.

Still having difficulty making payment?

Please contact Customer Support with as much information as possible about the problem you have encountered, and we will try to resolve it as soon as possible.

You can also get in touch directly via email: info@shopjoy.pt

For more legal information see our Terms and Conditions page.