Privacy Policy

The privacy policy of the shopjoy.pt website is updated in accordance with general data protection regulations (GDPR).

NOTICE

JOY is not responsible for the contents of websites referred to on its corporate pages for informational purposes only and assumes no responsibility for the termination or modification of activities on such websites, for claims or disputes directly or indirectly related to the content of such websites or for any damages that may result.

PRIVACY NOTE

Data privacy is of utmost importance to JOY and we want to be open and transparent with our processing of your personal data. This way we have defined a policy on how your data will be processed and protected. Personal data collected on the website is processed in accordance with the General Data Protection Regulation EU 679/2016.

ACCESS TO YOUR DATA

We will never send, sell or exchange your data for marketing purposes to third parties outside shopjoy.pt. JOY will only act as a subcontractor of personal data and process it on our behalf. The data that is sent to third parties is only used to provide you with our services.

All personal information that you provide to us or that we obtain will be treated by JOY as the person responsible for the personal information. The personal information you provide to us may be used to ensure communication, deliveries and payments. You have the right to examine the information stored about yourself. You always have the right to ask JOY to delete or correct the information stored about you.

For each processing of personal data that we collect about you we will inform you whether the provision of personal data is legal or required by a contract and whether it is an obligation to provide personal data and possible consequences if you choose not to do so.

YOUR RIGHTS

4. your rights
  • Right to complain to a supervisory authority: If you consider that JOY processes your personal data incorrectly, you can contact us. You also have the right to make a complaint to a supervisory authority.
  • Right to access: You have the right to request information about the personal data we hold, whenever you want. You can contact JOY who will send you your personal details via email.
  • Right to portability: Whenever JOY processes your personal data by automatic means based on your consent or an agreement, you have the right to have a copy of the data transferred to you or others. This only includes the personal data you have sent to us.
  • Right to rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to complete missing data.
  • Right to delete information: You have the right to delete any personal data processed by JOY at any time, except in the following situations: 
    • You have a pending issue with customer support;
    • You have an open order that has not yet been shipped or has been partially shipped;
    • You have a debt with JOY, regardless of the payment method;
    • If you have made a purchase we will keep your data in connection with your transaction for accounting purposes.
  • Right to object to direct marketing: You have the right to refuse direct marketing, including profiling carried out for direct marketing purposes. You can opt for direct marketing in the following ways: 
    • Following the instruction of marketing emails.
  • Right to restriction: You have the right to request that JOY restrict the processing of your personal data in the following circumstances: 
    • If you are the subject of a process based on legitimate interest, JOY must restrict the entire process pending verification of the legal interest.
    • If you have a complaint that your personal data is not correct, JOY must restrict the entire process pending verification of the correctness of the personal data;
    • If the processing is illegal, you can oppose the deletion of data and in turn request the restriction of the use of your personal data.
    • If JOY no longer needs your personal data, but is required to defend itself against legal claims.

COOKIES

Shopjoy.pt uses cookies in accordance with the Electronic Communications Law of 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the site identify and track the visitor. Cookies do not present any danger to your computer, they only consist of text, they cannot contain viruses and they do not take up virtually any space on your hard drive. There are two types of cookies: session cookies and cookies that are stored permanently on your computer. The first type of cookie that is most used are session cookies. During the time you visit the site, our server assigns a unique thread to your browser so that it is not confused with other visitors. A session cookie is never stored permanently on your computer and disappears as soon as you close your browser. To use the shopjoy.pt website without any problems, you must accept cookies. The second type of cookie permanently stores a file on your computer. This type of cookie is used to track how visitors move around the website. This is only used to provide visitors with better service and support. Text files can be deleted. On the JOY website we use this type of cookie to track your shopping cart and to retain statistics on our visitors. The information stored on your computer is just a unique number, with no connection to personal information.